PRIMIS Mortgage Network has revealed that its product desk handled 2,642 inbound queries from appointed representative (AR) advisers in February, marking an all-time record.

The figure compared to a monthly average over the course 2020 of 2,083 enquiries, for the network’s product desk, which assists brokers in key areas of the market.
 
During February, queries from brokers included those about lending for borrowers with low credit scores or with high debt to income ratios, as well as queries about lending for borrowers with adverse credit.

Product options for regulated and limited company buy-to-let investors and criteria for self-employed borrowers who have taken government support during the COVID-19 crisis were also popular topics for brokers during the month.
 
The PRIMIS product desk team addresses the majority of queries from advisers within three to four hours and is currently operating an email and call back only service while lockdown restrictions remain in place.

“February was another record month for the PRIMIS product desk as our team worked hard to support brokers with a range of queries,” commented PRIMIS proposition director, Vikki Jefferies.

“In particular, we saw a surge in the number of queries related to complex credit cases as the economic impact of the COVID-19 pandemic continues. Providing advisers with the resources and tools they need to help their business thrive is at the heart of the PRIMIS proposition, and it is clear from today’s figures that the product desk team is a key part of this.

“Over the coming months, I hope to see more of our brokers utilising the support available within the network to become more knowledgeable on the mortgage market and showcase this in conversations with clients – something which will stand them in good stead for the future.”

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