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Financial Ombudsman Service consults on changing case fee structure


By Michael Griffiths

The Financial Ombudsman Service (FOS) is considering changing its case fee structure which would see firms pay less for complaints resolved earlier in the investigation process.

The service would remain free for consumers to refer a complaint, and for charities, families and friends who may be helping them


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34 organisations back GFI’s mortgage lending roadmap

Thirty-four organisations and industry bodies from the finance, energy and built environment sectors have pledged their support for the Green Finance Institute’s (GFI) Green Home Finance Roadmap (GHFR) for the Mortgage Industry

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New IFA consolidator Absolute Financial Group launches

Absolute Financial Group, a new independent financial advice (IFA) consolidator, has officially launched today

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Two in five IFAs expect FCA’s advice review to boost demand

Two in five (40%) independent financial advisers (IFAs) believe the Financial Conduct Authority’s (FCA’s) Advice Guidance Boundary Review will boost demand for their services

Dividend tax squeeze to affect record 3.7 million people

The number of individuals paying dividend tax is expected to reach a record 3.67 million in the 2024/25 tax year, according to new analysis by Quilter

Majority unaware of the role bonds can play in inheritance and tax planning

More than two thirds (67%) of people are unaware of how bonds can be used for inheritance planning and tax mitigation, despite a growing appetite for intergenerational wealth transfer, LV= has found
Mortgage product choice dips in August

Product choice across the mortgage market has fallen to 6,842 options this month, cancelling out July’s rise in options, figures published by Moneyfacts have shown

Almost nine in 10 landlords record a profit in Q2 – Paragon Bank

Almost nine in 10 (87%) UK landlords have reported making a profit in the second quarter of 2025, which is one percentage point off a five-year high, Paragon Bank has revealed

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Majority unaware of the role bonds can play in inheritance and tax planning

More than two thirds (67%) of people are unaware of how bonds can be used for inheritance planning and tax mitigation, despite a growing appetite for intergenerational wealth transfer, LV= has found

Dividend tax squeeze to affect record 3.7 million people

The number of individuals paying dividend tax is expected to reach a record 3.67 million in the 2024/25 tax year, according to new analysis by Quilter

Advisers urged to consider Consumer Duty impact of IHT pension inclusion

Later life lending platform Air has urged advisers and the regulator to focus on the Consumer Duty challenge posed by the inclusion of unused pension funds in estates

Higher IHT burden leading to rise in inheritance gifting

Wealthy parents are increasingly gifting more of their funds to charity amid a rising inheritance tax (IHT) burden, a new study by Rathbones has indicated

Financial Ombudsman Service consults on changing case fee structure

The Financial Ombudsman Service (FOS) is considering changing its case fee structure which would see firms pay less for complaints resolved earlier in the investigation process. The service would remain free for consumers to refer a complaint, and for charities, families and friends who may be helping them

Two in five IFAs expect FCA’s advice review to boost demand

Two in five (40%) independent financial advisers (IFAs) believe the Financial Conduct Authority’s (FCA’s) Advice Guidance Boundary Review will boost demand for their services

FCA secures fraud conviction over £1.3m Ponzi scheme

An individual has been found guilty of fraud following a prosecution by the Financial Conduct Authority (FCA)

FCA fines Woodford and WIM £46m over WEIF collapse

The Financial Conduct Authority (FCA) has fined both Neil Woodford and Woodford Investment Management (WIM) a total £45.9m for failures in their management of the Woodford Equity Income Fund (WEIF)

New IFA consolidator Absolute Financial Group launches

Absolute Financial Group, a new independent financial advice (IFA) consolidator, has officially launched today

Bank of England cuts interest rates to 4%

The Bank of England (BoE) has announced a 0.25% cut to its base rate to bring interest rates down to 4%

Metro Bank's profits treble in H1

Metro Bank has seen its profits more than treble in the first half of its financial year, increasing 252% to £45.1m from H2 2024

Advisers face ‘major challenges’ in dealing with vulnerable customers

Wealth managers and financial advisers are at risk of ‘failing’ vulnerable customers and face major challenges in dealing with them, according to a study by Huntswood

WCF Ltd Scheme completes £7.2m buy-in with L&G

The WCF Ltd Staff Retirement Benefits Scheme has completed a £7.2m buy-in with Legal & General (L&G), securing benefits for its remaining 122 deferred members

MMC pension fund’s Sedgwick section completes £1.9bn buy-in with Standard Life

The Sedgwick Section of the MMC UK Pension Fund has completed a £1.9bn buy-in with Standard Life, covering the benefits of all members of this section of the scheme

National Grid UK Pension Scheme completes £900m buy-in with Rothesay

The National Grid UK Pension Scheme has completed a £900m buy-in with Rothesay, securing the benefits of 7,130 pensioners and their dependants

Quarter of UK adults don’t feel financially independent – Scottish Widows

A quarter (25%) of UK adults have stated that they do not feel financially independent, research by Scottish Widows has found

New stocks and shares ISA contributions surge 13% in Q2

Contributions to new stocks and shares ISAs increased by 13% in the second quarter of 2025, Scottish Friendly has revealed

Perspective Financial Group completes five new acquisitions

Perspective Financial Group has completed a further five acquisitions to take the group’s total number of acquisitions to 121

Octopus Money to acquire Virgin Money’s investment business

Octopus Money has agreed to acquire Virgin Money Investments in a move that the firm said would "significantly accelerate its growth in the direct-to-customer wealth market"

Quilter hits £100m profit in H1

Quilter has posted an adjusted pre-tax profit of £100m in its first half results, a 3% improvement on H1 last year

Iress reports double-digit earnings growth in UK market

Iress has reported double-digit growth in its UK division in H1, which the software firm said had significantly contributed to its overall performance

e4 Strategic launches new digital workflow management platform

e4 Strategic has launched anew digital workflow management platform, VERSA, which aims to improve efficiency in the conveyancing process

Wealth management platform Stratiphy launches

Personalised wealth management platform Stratiphy has launched, seeking to take advantage of demand from UK investors to have more control over their investments

Fiducia announces partnership with Doc2

Fiducia Commercial Network has launched a partnership with Doc2, a software firm that provides automated document creation and eSigning

News in brief - 13 August 2025

Today's round up of developments coming out of the consumer finance space, featuring Together, Raw Capital Partners and Simplybiz

ntitle becomes latest CA affiliate member

The Conveyancing Association (CA) has announced the title investigation specialists, ntitle, as its latest affiliate member

News in brief - 12 August 2025

Today's round up of developments coming out of the consumer finance space, featuring Newcastle for Intermediaries, Nationwide and Landbay

Cumberland Building Society added to Paradigm lender panel

Paradigm has added Cumberland Building Society to its lender panel, making the society's specialist holiday let mortgage proposition available to member firms

Mortgage Awards 2026: Open for entries

The Mortgage Awards 2026 are now open to entries for firms across the mortgage space serving clients in the UK

Lending with a difference: A conversation with Family Building Society’s Nathan Waller

With demand growing for more flexible mortgage solutions, Family Building Society is carving out a strong reputation in later life, family-assisted, and buy to let lending. We speak to Nathan Waller, Business Development Manager at Family Building Society, to discuss how they’re supporting brokers, addressing complex borrower needs, and adapting to an evolving market.

BLOG: Expand the holistic solutions you can offer with Royal London Equity Release

Royal London Equity Release discusses the importance of holistic support for clients when it comes to later life lending

BLOG: The younger generation have spotted an alternative route into the housing market – and we should embrace it

Head of business development at Saffron for Intermediaries, Tony Hall, discusses how the younger generation can find their way onto the housing ladder

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