Hope Capital has announced it is partnering with Nivo to implement new ID verification and messaging technology for its customers.
The specialist short-term lender said the move will eliminate face-to-face meetings for ID verification purposes, with app-based messaging allowing borrowers to securely verify their identity with Onfido’s biometric identity verification AI.
Hope Capital also suggested the move will provide the lender with necessary documentation pertinent to the loan by sharing photos from their smartphone.
Hope Capital CEO, Jonathan Sealey, commented: “Nivo’s technology is proving to be a great addition to our customer service as it enables underwriting due diligence checks to be done by the borrower wherever they are, at a time that suits them. Customers in 2020 expect this type of instant decision and smooth, frictionless experience.
“By using one of the best facial recognition software on the market, it enables the borrower to provide proof of ID and address whenever they like, meaning there’s no unnecessary delays. This negates the need for face-to-face meetings for verification purposes, and also makes it Covid-secure.”
Business development at Nivo, Polly Taylor-Pullen, added: “Lenders like Hope Capital need a quicker, more flexible way to serve customers, without compromising security, and we are pleased to be providing them with this solution.
“By using Nivo, Hope Capital are able to offer a much smoother experience for their brokers and customers, strengthening these relationships, while protecting themselves from unnecessary risk.”
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