Lantern has adopted new software, powered by DebtStream, to improve its customer-facing portal and provide clients with support as they manage their financial situations.

DebtStream’s software includes new features designed to make financial management more straightforward for customers, providing them with tools to help reduce their debt based on their circumstances.

It also gives customers simpler payment options and data-driven personalised journeys across channels to enable better outcomes for customers.

The software is designed to work alongside Lantern’s debt advisers, integrating the digital services real-time through new API services.

The move comes as Lantern looks to revolutionise its operations, as it aims to further invest in technological advancements in the year ahead to make the debt recovery process as seamless as possible for its customers.

Key features of the portal include the availability of Google and Apple Pay options, and the offering of an affordability assessment to help customers structure an affordable plan whilst highlighting vulnerabilities so they can seek advice and guidance.

Customers will also be able to keep track of their progress towards clearing their debt, at a time that suits them, enabling them to take control of their financial situation.

Chief executive officer at Lantern, Paul Mason, said: "The nature of our work often means that the customers we support are already in a situation where they are seeing their finances stretched and are having to deal with the challenges and stress which comes with that.

"We recognised that our previous software wasn’t serving their needs as well as it could. We’ve taken this major step forward to adopt DebtStream, which provides a platform that delivers on our values of providing an empathetic, ethical, and sympathetic approach to debt management."

Co-founder and CEO at DebtStream, Gareth Bailey, added: "We’re proud to partner with Lantern to deliver a digital solution that truly puts the customer first. With our platform designed to simplify and modernise the debt management process, Lantern’s commitment to innovation and customer-centricity aligns perfectly with our mission to create better outcomes for everyone involved in the debt recovery journey."

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