FSCS continues to build on compensation recovery in 2024/25

The Financial Services Compensation Scheme (FSCS) said it has continued to build on "strong foundations" and strengthen its core capabilities, after paying out £327m in compensation in the 2024/25 financial year.

In the year to 31 March 2025, the UK’s statutory compensation scheme recovered £56.2m from failed firms, equating to 17% of total compensation pay outs to customers.

The FSCS also paid out £176m in compensation in this period to customers in relation to investments, pensions and financial advice.

In the last financial year, it made more than 12,500 payments to customers of failed insurers and over 20,000 to customers of failed credit unions.

Across this period, the FSCS enhanced its systems to benefit customers and the financial services sector.

This included introducing a new electronic payments portal for deposit take customers, allowing for some to get their savings back with 24 hours of their firm entering insolvency.

Furthermore, it increased its decisions on claims by 21% year-on-year, with customer satisfaction reaching an average of 85% on the year to 31 March.

Chief executive at the FSCS, Martyn Beauchamp, said: "We are focused on getting people and businesses back on track as quickly as possible when financial firms fail. I’m proud of our achievements over the course of the year. It highlights how vital our work is in building trust and confidence in financial services, and for promoting growth and stability in the UK’s wider economy.

"I am also particularly pleased that our duty to efficiently pay compensation to customers was matched equally by our responsibility to levy payers. In 2024/25, we secured more than £56m in recoveries from those responsible for causing financial harm to consumers. This takes us to over £110m over the past two years alone, with the majority used to offset future levy costs for firms."



Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


Is 2025 the year of the remortgage?
An estimated 1.8 million fixed rate mortgage deals are due to expire in 2025, 400,000 more than in 2024. This surge in remortgaging presents a critical opportunity for mortgage brokers to offer essential advice and financial support to homeowners across the UK, ensuring they transition smoothly to new deals amid stabilising interest rates and heightened affordability checks.


The future of the bridging industry and the Autumn Budget
MoneyAge content editor, Dan McGrath, is joined by head of marketing at Black & White Bridging, Matt Horton, to discuss the bridging industry, the impact of the Autumn Budget and what the future holds for the sector.

The UK housing market in 2024
The performance of the UK housing market in 2024 has largely exceeded many people's expectations, although challenges remain for first-time buyers due to house prices increasing and a testing rental market for many. Regional disparities, such as the North-South divide, also continue to influence housing accessibility and affordability for many buyers in pockets of the country.