Yorkshire Building Society has announced the appointment of Susan Allen as its new chief executive officer (CEO).

The appointment, subject to regulatory approval, will see her take over from Interim CEO, Alasdair Lenman, early next year.

A former board member of UK Finance, Allen has more than 25 years of experience in financial services having held senior executive positions at several retail banks in the UK.

She is currently head of customer transformation at Barclays and prior to that was responsible for Santander’s UK retail and business banking businesses, in her role as chief transformation officer.

“I’m really excited to have the opportunity to lead an organisation which has such a strong sense of purpose and which supports members at key points in their lives,” Allen commented.

“Yorkshire Building Society’s successful, sustainable mutual business model means it is well positioned to adapt to the changing needs of its members. I very much look forward to joining the team and leading the society to deliver even more value for the members and communities it serves.”

Chairman of Yorkshire Building Society, John Heaps, added: “I’m delighted to welcome Susan to Yorkshire Building Society. Her skills and expertise will be of significant benefit to our members as we continue to invest in our digital servicing capability to help more members interact with the society how, when and where they want to, and this will complement our branch and telephone channels.

“I look forward to working with Susan to ensure we continue to provide real and meaningful benefits to our members, customers and communities for years to come.”

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