UTB unveils new digital ID verification process

United Trust Bank (UTB) has launched a new biometric ID verification security check process for its first and second charge mortgage customers, through its UTB Nivo app.

Rather than completing security checks by telephone, which UTB noted is standard practice across the mortgage industry, the specialist bank announced it is inviting its mortgage customers to complete the checks digitally in an industry first.

UTB indicated customers would be asked to confirm specific details as well as complete the biometric ID verification, with the new process to be triggered by the UTB underwriting team towards the end of the process, just prior to the mortgage offer being issued.

While the bank will be able to do security checks over the phone if necessary, or requested by the customer, UTB suggested completing these security checks digitally will become the bank’s preferred method.

UTB commercial director mortgages, Buster Tolfree, commented: “This latest innovation is another example of UTB embracing digital solutions to make it quicker and easier for brokers and their customers when arranging first and second charge mortgages with UTB.

“Many brokers are having to change their normal operational practices to adapt to the challenges presented by the Covid-19 pandemic. Moving more elements of our application process to digital alternatives helps us to maintain service levels with fewer staff in the office and whilst social distancing is restricting travel.

“However, the benefits of a slick, efficient processing system will continue when everyday life eventually returns to normal. As such we will continue to develop and refine our processes to make broker and customer journeys as smooth and simple as possible.”

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