UTB and Freedom Finance use messenger app to progress case

United Trust Bank (UTB) and Freedom Finance have progressed a second charge case from application to offer using the recently launched B2B digital messenger service developed by Nivo.
The new system, which eliminates the need for email and post, enables a seamless digital transfer and sharing of key customer documents and evidence – such as biometric ID results, e-signed agreements, payslips and bank statements.
The two firms estimated that using the messenger service reduced the overall processing time by 3 to 4 days.

UTB commercial director – mortgages, Buster Tolfree, commented: “It is important for UTB and the second charge industry that we continue to create quicker, smarter and more secure means of processing applications and delivering great customer outcomes.
“We all agree that quicker processing improves conversion so this new system should have a positive impact on our bottom line as well as improving the experience for borrowers. We enjoyed working together with Gareth and the Freedom Finance team and Mat and the team at Nivo as we watched this inaugural case proceed quickly and smoothly from application to offer.

“With the first offer under our belts other customers are already benefitting from this innovative system and I’m sure it won’t be long before most mortgage applications are managed this way.”

As well as saving time, Nivo provides a consistent platform for the lender and broker to communicate with each other, and also the customer securely throughout the course of a loan application.

Freedom Finance head of digital operations, Josh Bowe, said: “We have already built a very strong partnership with UTB but this innovative process further enhances our relationship as it enables faster and smoother underwriting across both businesses whilst improving our customers’ experience.

“We firmly believe that this is the beginning of many game-changing initiatives that will benefit Freedom Finance and our partners, in addition to increasing data security and confidence in our ability to navigate borrowing for our customers.”

The messenger app was developed as a result of Nivo’s recently formed Second Charge Lenders Technology Steering Committee, of which UTB, Freedom Finance and several other second charge lenders and brokers are active participants.
“It's brilliant to see our latest service land with such a positive impact,” Nivo chief development officer, Mat Elliott, added. “We designed it in partnership with the leading lenders and this proves the value in that approach. Now, we're working on integrating into lenders' systems so they can automate more and improve all broker interactions.”

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