The Right Mortgage Network has launched a new vulnerability hub aimed at prioritising vulnerability as a focus topic for advisers.
The network said that vulnerability is no simple “one size fits all” term, and has launched new resources and educational content for its member firms.
As part of the hub, the network’s members will have access to a new vulnerability checklist which will become mandatory to complete a full assessment of each individual customer.
“Vulnerability is often attributed to older clients or those with varying degrees of capacity,” commented The Right Mortgage Network CEO, Martin Wilson.
“This project, however, aims to highlight the different types of clients who could be classed as vulnerable and draws an important focus for advisers in how they identify these clients and adjust their processes and behaviours accordingly.
“We are very excited to launch this initiative for our members and recognise the impact this could have on our members and shaping the industry’s reactions to vulnerability too.”
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