The Mortgage Hut has announced a new partnership with fintech provider, Nivo, to launch an instant messaging service.

The broker is launching a white label version of Nivo’s offering which will enable customers to communicate with advisers via a secure instant messaging app. Customers will also be able to securely upload the confidential documents required during a mortgage application.

Based in Southampton, The Mortgage Hut currently has a team of over 25 advisers and works with more than 90 lenders offering over 11,000 products.

According to figures from the fintech provider, other mortgage brokers to have implemented Nivo’s white labelled app have reduced document collection times by 90%, doubled the case load capability of their administration teams, driven a 10% increase in conversions and reduced overall administration costs.

The Mortgage Hut managing director, Nicola Schutrups, commented: “Customers love instant messaging, and we need to meet their expectations for smooth mobile journeys. The read and response rates are much higher than email, and with Nivo we’re able to automate key steps.

“This will save us hundreds of phone hours every week, all whilst delivering an experience that our customers find very straightforward. I’m excited about our plans for 2022 and the positive impact Nivo will have on our business.”
 
Nivo chief development officer, Matthew Elliott, added: “The Nivo app is a quick and cost-effective way for brokers to reduce application timescales, improve their communication security and provide a smoother and safer journey for their customers. Time is critical with speed of application having a direct impact on conversions.

“Borrowers are becoming increasingly accustomed to slick mobile experiences, and they will expect to deal with brokers and lenders using well designed and intuitive apps. Nivo is a cost-effective solution which delivers a great experience for brokers, their staff and their customers.”

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