Skipton Building Society has partnered with AI-driven mortgage platform, Eligible, to improve the mortgage renewal experience through earlier member engagement.

The collaboration will introduce data-driven lifecycle engagement to support the society’s borrowers ahead of product maturity.

Skipton suggested that through its partnership with Eligible, it would deliver timely, data-driven engagement that helps borrowers understand their options well before product maturity.

This approach is designed to reduce borrower uncertainty at the renewal stage, as well as support stronger retention outcomes and improve the experience for both members and brokers. The partnership also reduces Skipton’s reliance on manual processes.

CEO – home financing at Skipton Building Society, Charlotte Harrison, said: “Providing clear and timely information is an important part of supporting our members. Working with Eligible will help us offer earlier guidance ahead of renewal, ensuring members have what they need to make informed decisions.”

Founder of Eligible, Rameez Zafar, added: “As fixed rate expiry volumes continue to rise across the market with many borrowers potentially going onto higher interest rates than they have been paying previously, lenders like Skipton are recognising the importance of engaging members earlier and more meaningfully.

“This partnership is about giving borrowers clear, timely information at the moments that matter most, while helping Skipton deliver a more efficient and joined-up renewal experience at scale.”

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