Phoebus Software Limited (PSL) has launched a new digital self-service portal that allows lenders’ customers to self-serve on their accounts.
 
Developed within its Innovation Hub, PSL announced that the Phoebus Mortgage Self-Service Portal has been designed in conjunction with client feedback to provide a range of functionality – including the ability to make payments, view transactions and statements, change direct debit details and order redemption figures.

The solution from the banking and lending software provider also has a mortgage calculator that allows borrowers to look at the effect of making a part-redemption, and how this will affect their mortgage term and monthly payments. 
  
PSL indicated the solution is initially being offered to its existing clients, although noted it had been designed to be integrated with any servicing platform via a range of APIs, and that these can push borrower information to the self-service portal from the host servicing platform – for the borrower to view.

PSL sales and marketing director, Richard Pike, said: “Our investment in the PSL Innovation Hub has meant that we have a clear focus on the digital solutions that the market requires, both now and in the future.

“PSL’s new Mortgage Self-Service product will reduce call volumes in what will undoubtedly be pressurised call centres for the foreseeable future. We are also looking to enhance functionality in future phases to meet the requirements of a rapidly changing lending and economic landscape.”

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