OSB Group has announced it is launching launch of a new office based businesses development manager (BDM) team under the direction of the firm’s head of intermediary sales development, Simon Cockerill.

The specialist lender said the team of 10, who have all been recruited internally, will be supporting the 16 field based BDMs covering Precise Mortgages and Kent Reliance for Intermediaries, as well as providing another direct communication route for brokers.

The launch follows a six-month pilot scheme across the North of England which was earmarked by OSB Group due to the size and landscape of the region. During the initial six weeks alone, office based BDMs covered over 960 interactions with brokers, including inbound and outbound calls and virtual meetings.

OSB Group said that early results have shown an increase in broker satisfaction as well as support for the field based BDM team who will work in tandem with the office based BDM team.

Commenting on the launch of the new BDM team, Cockerill said: “We’re always looking at how we can best support brokers and my goal was to ensure consistent levels of support could be accessed by brokers nationwide, regardless of location. This is where we can really utilise our office based BDMs, who complement our already very successful field based team.

“Conducting the pilot in a large area with varying remoteness has provided us with unique insight in that brokers felt that office based BDMs improved their experience and the results have been extremely promising.

“Rolling out this initiative nationally, so that the majority of postcodes have both a field and office BDM, means we can deliver on supporting brokers with their top requirement which is accessibility to answer pre-application enquiries.”

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