Mortgage Experience has announced a new partnership with Nivo to launch a branded mobile app that allows customers to apply for a mortgage.

The specialist mortgage broker specialises in helping applicants whose criteria often don’t meet those of mainstream lenders.

The new launch includes a branded Mortgage Experience version of Nivo’s mobile app, within which customers engage using secure instant messaging along with a range of fintech features such as biometric identity verification, e-signing, secure document gathering fact find questionnaires, and automated workflows.

Mortgage Experience marketing director, Andrew Morrison, worked closely with the Nivo team to create a streamlined process which integrates with the broker’s website and automatically invites customers to complete a fact find via a mobile app.

Morrison commented: “Our new app combined with an accelerated and efficient application journey demonstrates our ambition to lead the way in using technology to make things easier for our customers, and our team.

“As our processing becomes slicker and our staff have more time to add value to the customer experience, we expect conversions to increase alongside volumes. This will help us to grow without sacrificing our commitment to delivering excellent customer service and outcomes.”

CDO and co-founder of Nivo, Matthew Elliott, added: “We love working with companies like Mortgage Experience who see the opportunities available by focusing on making life easier for the customer.

“Andy was particularly excited about how innovation can help the Mortgage Experience brand, and very focused on being able to see how our services will quickly drive measurable return on investment. This focus on results over and above the technology itself is important to us, and something that we believe sets us apart.”

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