Mortgage Advice Bureau (MAB) has deployed Comentis’ financial vulnerability assessment tool across its broker network.

The tool, which will help MAB to identify and support vulnerable customers, will be rolled out to MAB’s broker network in August, following a successful four-month trial.

MAB said the strategic deployment would ensure customers are getting the right outcomes, and providing advisers with clear information that enables them to offer tailored support.

It added that though the Comentis tool, a “dynamic, digitalised approach” would also give the customer more power by enabling them to input additional information about their circumstances, leading to more consistent and accurate data.

“We’re excited to be implementing the Comentis tool across MAB,” said group chief risk officer at MAB, Paul Gill.

“This development is key to helping MAB ensure we continue to meet the Consumer Duty requirements. It’s also testament to how we’re adapting the way in which we better support both customers and advisers, particularly when it comes to identifying vulnerability.”

Comentis CEO, Jonathan Barrett, added: “The mortgage sector has a vital role to play in safeguarding vulnerable customers, particularly as regulatory focus continues to increase, especially around identification, support and data.

“Implementation of this tool is a significant step forward in ensuring mortgage intermediaries meet these crucial obligations, ensuring that vulnerable customers receive the support they need and deserve.”

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