more2life has improved its processing speed by over 40% through a partnership with robotic process automation specialist, Robiquity.
Over the last 12 months, the partnership has seen more2life automate around 80% of its “back office” servicing processes, by deploying smart robots to tackle administrative tasks.
This has saved the lender 1,500 man hours each month to support the customer facing and processing teams to help improve the time between application, offer and completion.
The latest data from more2life revealed that it now takes an average 6.9 days to get from application to offer.
more2life CEO, Dave Harris, said: “Even before the onset of the COVID pandemic, more2life had invested heavily in technology, including robotics, to speed up our servicing and reduce the time it takes to get applications to offer and completion.
“In the last 12 months, the impact Robiquity’s robots have had on our business operations is phenomenal. We are able to utilise this form of technology to drive positive outcomes and increase accuracy which is exactly what our advisers’ customers tell us they want from more2life.
“We have been able to free up more time for colleagues to focus on either client engagement roles or areas of the business which need additional support in these unprecedented times. I am looking forward to seeing the further deployment of robots across 2021 and investigating further areas of the business where robots could be used to deliver even better outcomes for our customers.”
Robiquity head of consultancy services, James Procter, added: “more2life rapidly understood the wide scale benefit of automation following the initial Robiquity led assessment.
“This allowed the programme to be driven at scale with key stakeholder engagement throughout. more2life has recently transition to our Managed Service model providing them with the confidence that their scaled digital workforce will be effectively managed, maintain and continuously improved. We look forward working with the more2life team over the coming years shaping more intelligent automation solutions to free up their skilled workforce.”
Latest News
-
Average mortgage rates creep up for first time in eight months
-
SIPP withdrawal requests jump 33% ahead of Autumn Budget
-
44% of first-time buyers looking at new builds, study finds
-
Barclays and TSB partner with housebuilders to create Rezide Equity Loan
-
Tories pledge to scrap stamp duty on primary residencies
-
Economic climate taking emotional toll on three in four consumers
NEW BUILD IN FOCUS - NEW EPISODE OF THE MORTGAGE INSIDER PODCAST, OUT NOW
Figures from the National House-Building Council saw Q1 2025 register a 36% increase in new homes built across the UK compared with the same period last year, representing a striking development for the first-time buyer market. But with the higher cost of building, ongoing planning challenges and new and changing regulations, how sustainable is this growth? And what does it mean for brokers?
The role of the bridging market and technology usage in the industry
Content editor, Dan McGrath, sat down with chief operating officer at Black & White Bridging, Damien Druce, and head of development finance at Empire Global Finance, Pete Williams, to explore the role of the bridging sector, the role of AI across the industry and how the property market has fared in the Labour Government’s first year in office.
Does the North-South divide still exist in the UK housing market?
What do the most expensive parts of the country reveal about shifting demand? And why is the Manchester housing market now outperforming many southern counterparts?
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance, to explore how regional trends are redefining the UK housing, mortgage and buy-to-let markets.
The new episode of The Mortgage Insider podcast, out now
Regional housing markets now matter more than ever. While London and the Southeast still tend to dominate the headlines from a house price and affordability perspective, much of the growth in rental yields and buyer demand is coming from other parts of the UK.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.
In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories