iPipeline and OneFamily announce new long-term partnership

iPipeline has announced a new long-term partnership with financial mutual society, OneFamily.

The technology provider’s SSG Digital platform will replace OneFamily’s existing savings, investments, and protection platform, to provide a digital service for around 2.6 million OneFamily customers, accessible by advisers and customers.

The decision to move to a fully digital platform has been taken by OneFamily in order to make its proposition “more flexible and adaptable” to the needs of its customers, the society stated.

iPipeline’s SSG Digital platform is a platform has processed more than 3.7 million policies across protection, savings, and investments in the last eight years. The platform currently processes the largest number of child trust fund policies in the UK and more than 30% of new UK protection policies

The first stage of the new partnership between the pair is expected to focus on digitising the processes for new products and product enhancements before progressing to the re-platforming of existing products for all OneFamily customers.

OneFamily director IT and change, Graham O’Sullivan, said: “We are pleased to be working in partnership with iPipeline as part of our strategic investment to deliver best-in-class experience for our customers today and into the future.

“With a multi-generational customer base, it’s important to us to be able to offer the latest in digital capabilities alongside more traditional customer contact channels. With iPipeline’s SSG Digital platform, we will ensure our customers can interact with our award-winning products in a manner and at a time that suits them best.”

iPipeline UK group managing director, Ian Teague, added: “The long-term partnership with OneFamily demonstrates how our platform is perfectly placed to address the technology demands of providers across all sectors of financial services.

“SSG Digital is highly flexible and can be adapted to any digital services requirements across multiple product streams. We are powering the technology that will help OneFamily to succeed for many years to come.”

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