finova has announced the launch of a new data management application platform to help lenders improve their broker relationships.

The new service, Intermediary Manager, aims to provide a configurable workflow to streamline the onboarding process for both lenders and brokers.

According to finova, the cloud-based mortgage and savings technology provider, onboarding brokers can be a “messy process” for lenders, which is prone to human error, and can lead to delays and frustration for brokers who want to submit mortgage applications quickly. The firm also suggested that for brokers, onboarding with each lender can be a repetitive process, often needing to be repeated if they move firms.

Finova’s new Intermediary Manager platform will aim to resolve these issues by providing a system that can automatically share welcome packs, or request necessary ID and due diligence documents at relevant times, with all data held in one place.
 
To help lenders better manage broker relationships, the platform offers Business Development Managers (BDMs) a system to store details of their key account, notes from visits, and create tasks or schedule appointments through an integrated calendar.

Finova added that Intermediary Manager will also support marketing efforts by helping to capture broker attention and communicate what they stand for and the type of business they accept.

“Our goal is to boost business submission to lenders by helping them prioritise, onboard, and engage with brokers,” said finova commercial director, David Bennett.

“We noticed the opportunity when a major high street lender came knocking, looking for software to solve their problems with poor broker management. We are delighted to readily offer a solution, which we have now trialled with a number of lenders.

“The early impact of streamlining onboarding and improving broker engagement has been great to see, and we are looking forward to working with many more lenders and helping them up their game in broker management.”

Share Story: