Black & White Bridging has announced a partnership with fintech specialist, Nivo, to introduce a new app based application process.
The bridging lender said that the move intends to accelerate and improve the customer on-boarding experience, as well as reduce reliance on email communication.
Black & White Bridging is a privately owned principal lender which has been providing short-term, non-regulated lending solutions to property professionals in the South of England since 2013. records in short-term property lending.
Nivo’s app will reduce Black & White’s use of email for communications and move the lender to a mobile experience built on secure instant messaging with higher levels of security. The lender revealed it has already found that the new process is reducing application turnaround times by several days.
Black & White Bridging customers will also able to use the Nivo App to provide e-signatures, biometric ID verification and share documents, such as bank statements and payslips.
“We decided to partner with Nivo as we wanted to overhaul and modernise our onboarding process for customers and replace a very manual process with app technology to improve customer experience,” commented Black & White Bridging commercial director, Damien Druce.
“Nivo has enabled us to do all of this and drastically reduce our onboarding timescales, all whilst giving the client a modern and simple experience which is expected in the market today. Clients have also opted to download Nivo post-completion as an easier way to sign and deliver contracts and other requests, reducing the turnaround times by days.”
Nivo account executive, Zach Thomas, added: “Bridging is a fast-moving market where speed of application and completion makes a tangible difference to success rates. I’m delighted that Black & White Bridging has chosen Nivo to help transform its business and we’re looking forward to seeing the positive impact on its bottom line and working together to integrate further digital process and service enhancements.”
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