Mortgage intermediaries platform, Acre, has revamped its Client Portal as part of a move to improve the home buying process.

Acre’s portal is designed to support clients through the entire cycle of buying a home and focuses on communication, access to the correct information and transparent insight into the mortgage process.

The firm stated that its embedded secure client messaging is designed to “drive better communication” between brokers and clients.

The portal is the central contact point between brokers and clients, where clients can easily reach out to a broker, upload vital documents and pull their credit reports, electronic ID verification , and see the status of their case at any point.

Acre has also introduced a new documents feature into the Client Portal to let clients securely upload multiple files at one time into the portal. Through a “guided journey”, clients can automatically perform ID and credit checks while completing the fact finding process, meaning brokers save time and points critical to the mortgage application are less likely to be missed.

“Buying a home is one of life’s biggest purchases and clients want to know they are in good hands when applying for a mortgage,” commented Acre CEO and founder, Justus Brown. “Easy and secure client communications and efficient, transparent processes for brokers and their clients are vital for a seamless journey.

“Our client portal is the central point between broker and client, from the second the client is introduced to the celebratory end where they get the keys to their home. We’re excited to be constantly adding to and improving this experience.”

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