TSB handed business customers 1,500 free smartphones before migration meltdown

TSB handed out around 1,500 free android smartphone devices to business banking customers, which were effectively rendered useless in the midst of the lenders platform migration meltdown.

Firms were offered free phones to replace card readers as part of TSB’s planned lift-out from its previous owners, Lloyds Bank, it systems.

TSB wrote to firms to inform them that card readers, a device used to process payments and access bank accounts, would no longer work. Companies were therefore instructed to use the bank’s mobile application instead and, for those customers who had smartphones that did not support the application, handsets were offered to them free of charge.

TSB sources have said that the mobile application is now back up and running, despite many social media posts suggesting that some retail and business customers remain unable to access the platform to view accounts or make payments.

    Share Story:

Recent Stories


FREE E-NEWS SIGN UP

Subscribe to our newsletter to receive breaking news and other industry announcements by email.

  Please tick here to confirm you are happy to receive third party promotions from carefully selected partners.


The new episode of The Mortgage Insider podcast, out now
Regional housing markets now matter more than ever. While London and the Southeast still tend to dominate the headlines from a house price and affordability perspective, much of the growth in rental yields and buyer demand is coming from other parts of the UK.

In this episode of the Barclays Mortgage Insider Podcast, host Phil Spencer is joined by Lucian Cook, Head of Research at Savills, and Ross Jones, founder of Home Financial and Evolve Commercial Finance.

The role of the bridging market and technology usage in the industry
Content editor, Dan McGrath, sat down with chief operating officer at Black & White Bridging, Damien Druce, and head of development finance at Empire Global Finance, Pete Williams, to explore the role of the bridging sector, the role of AI across the industry and how the property market has fared in the Labour Government’s first year in office.


Helping the credit challenged get mortgage ready
A rising number of borrowers are finding it harder to access mortgages due to being credit challenged - whether that’s from historic debts, a county court judgment, or having little to no credit history.

In the latest episode of the Mortgage Insider podcast, Phil Spencer is joined by Eloise Hall, Head of National Accounts at Kensington Mortgages, and Alastair Douglas, CEO of TotallyMoney.

The future of the bridging industry and the Autumn Budget
MoneyAge content editor, Dan McGrath, is joined by head of marketing at Black & White Bridging, Matt Horton, to discuss the bridging industry, the impact of the Autumn Budget and what the future holds for the sector.