TSB handed business customers 1,500 free smartphones before migration meltdown

TSB handed out around 1,500 free android smartphone devices to business banking customers, which were effectively rendered useless in the midst of the lenders platform migration meltdown.

Firms were offered free phones to replace card readers as part of TSB’s planned lift-out from its previous owners, Lloyds Bank, it systems.

TSB wrote to firms to inform them that card readers, a device used to process payments and access bank accounts, would no longer work. Companies were therefore instructed to use the bank’s mobile application instead and, for those customers who had smartphones that did not support the application, handsets were offered to them free of charge.

TSB sources have said that the mobile application is now back up and running, despite many social media posts suggesting that some retail and business customers remain unable to access the platform to view accounts or make payments.

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