Hinckley & Rugby Building Society has rolled out an AI assistant across the organisation to give staff faster and more consistent access to internal policies and criteria.

The digital tool, called Criteria Genius, has been built by MQube. It allows internal teams to query the society’s lending policies and receive instant, accurate responses, eliminating the need to manually search through multiple documents.

Criteria Genuis uses large language models to automate up to 90% of criteria related enquiries. It has been used by mortgage lender, MPowered, for more than two years in a broker facing capacity.

Chief executive officer at Hinckley & Rugby Building Society, Barry Carter, said: "We’re proud to be partnering with MQube and excited by the potential of Criteria Genius to bring real benefits to both the society and our members. As a forward-thinking building society, we’re committed to adopting innovative technologies that enhance our customer experience while driving greater operational efficiency."

CEO at MQube, Stuart Cheetham, added: "We are thrilled that Hinckley & Rugby Building Society has chosen to adopt Criteria Genius and excited to be supporting them in creating efficiencies for their internal staff and processes.

"Financial technology is evolving rapidly and has a huge role to play in shaping the mortgage industry and transforming the broker and customer experience. It’s encouraging to see lenders such at Hinckley & Rugby embracing AI and technology in this way and we are excited to be on this journey with them."

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