Nivo launches messenger service for brokers and lenders

Nivo has launched a new B2B digital messenger service that allows subscribing lenders and their invited broker introducers to securely message each other through the course of a loan case.

The new service allows for instant sharing of key customer evidence such as biometric ID results, e-signed agreements, payslips and bank statements, and will make relevant information easier to find as part of one conversation trail.

The tool was developed and implemented within five weeks of the inaugural meeting, and Nivo revealed that it overcomes the shortcomings of many lenders’ existing processes such as lower levels of security in email communications, audit trails, and fragmented pieces of information in different places.

Nivo indicated that the launch follows feedback from its recently formed Second Charge Lenders Technology Steering Committee. Several members of the lender committee contributed to the development of the service – with Optimum Credit, United Trust Bank and Freedom Finance already running cases.

Conveyancer brands on Nivo, along with lenders Central Trust, Norton and Shawbrook Bank, are also planning to implement the service within the next few weeks. 

“We created the Second Charge Lenders Technology Steering Committee with the intention of driving innovation and digital change in the second charge sector,” Nivo chief development officer, Mat Elliott, commented.

“The key takeaway from the first session was the importance of speed in the application process and a real need to improve broker and lender engagement, especially around reducing the effort involved during the back and forth communication around what lenders need from brokers.

“Now, little more than a month after our first meeting, we have implemented a solution that it’s out there, delivering results, and gathering feedback.

“Technology will play a significant role in driving the recovery and growth of the second charge market. Most of the biggest lenders in the sector have agreed to work together to discuss and participate in helping to develop digital solutions to benefit the industry. I see this as the start of something transformational, shaped by the key players, brought to life through our platform and driven to market with our partners.”

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