e4 Strategic has launched a new modern conveyancer panel management platform, VERSA Assure, which aims to simplify the onboarding process for conveyancers and improve panel management for lenders. The solution has been designed to automate onboarding and provide greater configuration. Linked with the group’s digital workflow platform, VERSA Convey, the two combined solutions will provide the lender and conveyancers with real-time analytics, case tracking and sector-based panel segmentation.

LHV Bank has revealed it will undertake a proof of concept (PoC) with Gradient Labs to explore the use of agentic AI to support retail customer service, with a focus on email-based communications. The PoC will assess how agentic AI systems, which can plan, reason and take controlled actions across defined workflows, could assist customer support teams in handling customer enquiries more efficiently and consistently. LHB Bank said the initiative will explore opportunities to improve response quality and turnaround times.

Finova Broker has promoted Ben Radford to head of Finova Broker Payments, the group’s mortgage club. Radford has previously held several senior positions within Finova’s intermediary arm, previously known as eKeeper Group and MCI Club, over the past 10 years.
In his new role, Radford will lead the strategic direction and continued development of the Finova Broker Payments proposition.

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