Knowledge Bank has announced it is making appointments in three new roles following a significant uptake of its criteria search system since the start of the COVID-19 pandemic.

With lenders’ criteria changing on a daily basis, the search specialist suggested this has led to the need for a new broker support role, a new head of media sales, as well as a digital executive to report into chief technical officer, Craig Flannigan, who created the Knowledge Bank system.

Paul Hunt, who has looked after media sales for Knowledge Bank for the past two years, will now focus specifically on Knowledge Bank’s marketing.

Knowledge Bank is the UK’s largest database of mortgage lending criteria and contains over 111,000 different criteria from more than 200 lenders across residential, buy-to-let, second charges, self build, equity release, bridging and commercial loans.

“The need for a comprehensive criteria search system has come into its own in the past two years, but particularly since the outbreak of COVID-19,” commented Knowledge Bank CEO, Nicola Firth. “There were weeks during lockdown where there were in excess of a thousand criteria changes in a single week and we are still seeing several hundred changes per week now.

“As a result of this substantial increase in brokers using the search system, we are appointing a broker support co-ordinator. Part of their job will be to gather brokers’ feedback on how Knowledge Bank is working for them which will then feed into future development to ensure that we remain the leading criteria search system in the UK.

“We already have a rapid pace of development, but the new digital executive will then help to ensure that we continue to be responsive with developments implemented as quickly as possible.

“Our new head of media sales will expand on our highly popular, educational webinar programme and will help to expand Knowledge Bank still further. These new appointments will ensure that Knowledge Bank stays at the forefront of criteria search and continues to be the most comprehensive, effective and responsive criteria search system in the mortgage market.”

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