Darlington Building Society has announced a new fintech investment which will see the society upgrade its digital banking offering.

The move is intended to provide improved member services and enhance the society’s online security.

Once live, Darlington’s members will have access to more online services such as streamlined account opening, and they will also have access to self-service mortgage and savings products, across mobile, tablet and desktop devices.

Delivered in partnership with fintech firm, ieDigital, the upgrade also includes two-factor authentication to further protect members online.

Darlington chief operating officer, Chris Hunter, who is overseeing the transformation, said that the investment positions the society for “scalable growth”.

“Investing in a new platform to digitally serve our customers is further evidence of our ‘members first’ strategy, which is contributing to solid growth in 2021,” Hunter commented. “Enhancing our digital banking facilities for savings and mortgage customers, in conjunction with ieDigital, positions the society for scalable growth. At the same time, it provides those of our members who want a digital service with the option to transact their way.

“The pandemic showed the importance of resilience and flexibility in how we serve members. We’re proud that we chose to keep branches open, expand our customer care team throughout the crisis, and maintain the high level of service our members are accustomed to.”

ieDigital CEO, Jerry Young, added: “We’re delighted to partner with Darlington Building Society to help the society extend its reach to savers and mortgage customers across the UK.

“Investing in Darlington Building Society’s online services is a recipe for scalable growth, while at the same time supporting the customer service excellence and member-focused ethos that the society is renowned for.”

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