ChaseBlue Loans has integrated technology from Nivo and One Mortgage System (OMS) to help tackle mortgage fraud.

The lender hopes the move can make customer communications and document sharing more secure, after suggesting that fraud is likely to be “more prevalent during times of economic hardship”.

ChaseBlue Loans has committed to significant investment in technology with fintech partners Nivo and OMS to seamlessly integrate ID verification and secure communication, as well as document transfer systems into their everyday customer onboarding processes.

At a key stage of ChaseBlue Loans’ customer onboarding process, a text message would be automatically sent via their integrated OMS CRM system, asking customers to download Nivo's mobile app. The customer would then be asked to use the app to complete ID verification by taking a photo of an approved form of ID such as a driving licence or passport.

The app then automatically uploads the photo to Nivo’s ID verification system, which employs a combination of biometric ID and voice recognition technology, to instantly confirm the customer’s identity.
 
Chaseblue Loans managing director, Ben Gillespie, commented: “We have close relationships with all our referred customers, and this places us in a perfect position to be able to identify fraudulent activity very early on and deal with it appropriately.

“Fraud prevention is a key issue in financial services and initiatives such as this protects our business, our key business partners and the wider economy. This investment demonstrates our ongoing commitment to fighting fraud in the mortgage industry and never letting criminals gain the upper hand.”

Nivo chief development officer and co-founder, Mat Elliott said: “Having witnessed first-hand the pressure on financial services needing to adapt to the demands of consumers in an increasingly-digitised world, my partner and I saw the need to create Nivo, our answer to enabling secure and speedy communication between finance industry providers and their customers.’ Incorporating Nivo’s technology within OMS was a significant development in OMS’ evolution.”

OMS managing director, Neal Jannels, added: “As the market leader of CRM technology in today's mortgage market, the incorporation of Nivo's technology within OMS delivers a unique advantage of secure messaging and provides the ultimate KYC fraud prevention tool for the conscientious mortgage broker.”

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