Quilter Financial Planning has selected fintech firm, Aveni, to support the introduction of AI into its day-to-day advice operations.

As a result, Aveni Assist is now live across its appointed representative firms, with the intention of supporting advisers in serving a larger number of clients while deepening the quality of existing relationships.

Aveni Assist has initially been deployed to all advisers across the Quilter network, enabling them to record, transcribe and summarise client meetings and agreed actions, with the aim of cutting the time spent on manual paperwork and increase the capacity to formulate and deliver recommendations.

Further functionality of Aveni’s solutions will be added over the coming months as Quilter expands the role of AI across the network. The firm said this approach reflects the broader potential of AI to make advice businesses more scalable by simplifying adviser processes, improving system connectively and enhancing digital infrastructure.

The work forms part of a broader modernisation of adviser technology, which includes Quilter’s ongoing collaboration with FNZ to strengthen the integration between its platform and back-office systems.

Chief distribution officer at Quilter, Steve Gazard, stated: "Increasing the use of digital tools, and AI in particular, is becoming essential to strengthening how advisers work with clients. Aveni Assist helps reduce complexity and gives advisers more time for the conversations that shape good financial decisions.

"The fundamentals of advice will not change because clients still want personal support from someone who understands their circumstances. Technology’s role is to remove friction and help advisers focus on the parts of the relationship that matter most."

Chief executive officer at Aveni, Joseph Twigg, added: "By partnering with Aveni to deploy Aveni Assist across its adviser network, Quilter is taking a significant step towards embedding AI in a way that brings proven value to advisers and their clients through enhanced and efficient communications.

"Quilter has the scale and the vision to demonstrate what AI-enabled advice can look like at its best. Together, we're building something that will set a benchmark for the industry, proving that responsible AI adoption and better client outcomes go hand in hand."

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