Nivo has announced the launch of a new market proposition that features AI agents which gather information for lenders and brokers to get a packaged case right on the first attempt.

The platform said the move reflects both the direction of AI technology and the repeated workflow problems it has seen across UK lending operations.

The proposition will work 24/7 over email to gather information and documents, check what comes back and chase missing items to help brokers and lenders package cases.

Through its development, Nivo ran discovery work with more than 50 lenders, brokers and prospects.

In this discovery data, most respondents reported right-first-time performance at 50% or worse, with the most common issues being chasing clients for documents, checking documents are complete and accurate, going back when thing are missing, know your customer and ID verification, preparing application packs and rekeying data into lender portals.

Co-founder and chief commercial officer at Nivo, Matthew Elliot, said that the firm has been focusing on the issue of “how hard it is to get everything needed for a loan”.

He concluded: “Email is still everywhere, documents still arrive in different formats, information is often incomplete, and experienced people are still spending huge amounts of time chasing, checking and fixing things.

“That is why this is such a good fit for generative AI. Our platform already sees the real work of lending in natural language every day: messages, documents, ID checks, evidence, questions, clarifications and exceptions. Generative AI is strong at dealing with that kind of unstructured communication and turning it into organised workflows and outputs. So rather than using AI for one task at a time, we have focused on building AI agents that can work like a team member — 24/7, over email, instantly responsive and highly scalable.”

“We’ve pivoted our sales message fully to AI, reorganised around it, and invested heavily in strengthening the platform with the support of lender and broker clients who have backed projects with us. The result is something we think is genuinely useful: AI agents for lenders and brokers that can gather information and documents, check what comes back, chase what is missing, and help deliver a packaged case right first time.”

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