Dudley Building Society delivered record mortgage lending of £130.9m in the year to 31 March, supported by continued investment in its intermediary proposition and strong broker engagement despite challenging market conditions.

Gross mortgage lending increased from £124.3m a year earlier to the highest level in the society’s history, while mortgage balances rose to £558m, representing growth of 28% over the past three years.

Growth was attributed to continued investment in the intermediary channel, including the phased launch of a new broker portal designed to improve application processing, increase consistency and speed up decision-making while maintaining access to experienced underwriters.

Savings balances also reached a record £591.5m, up from £554m the previous year.

“Record mortgage lending, growing mortgage balances and continued improvements in broker engagement demonstrate the progress that has been made across the business,” said CEO James Paterson.

“Intermediaries play a vital role in helping borrowers access the right lending solutions, particularly where cases may be more complex, and we remain committed to providing the service, expertise and support that brokers value,” Paterson said.

The society also reported stronger broker satisfaction, with its intermediary net promoter score (NPS) rising from 30.0 to 42.0, representing a 40% increase in broker advocacy.

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