One Mortgage System (OMS) has extended its partnership with Brightstar Group, continuing its role as the group’s primary technology partner.

As a result, Brightstar will continue using OMS’ CRM and workflow platform across its business with access to a single system that brings together integrated sourcing and criteria tools.

The agreement ensures Brightstar can make full use of ongoing platform improvements, including updates to workflows, integrations and automation, helping to maintain efficient processes and consistent service levels.

It also supports Brightstar’s aim to deliver a “reliable and efficient experience”, while giving its teams the structure needed to handle higher volumes and more complex cases.

Ceo at OMS, Dale Jannels, said: "We’ve built a strong working relationship with the Brightstar Group over time, and this contract extension reflects the trust both sides have in what we are delivering.

“Our focus is on giving firms the tools to manage cases more efficiently, reduce friction in the process and maintain a high level of service as their business evolves. The Brightstar Group is a great example of a forward-thinking business with an impressive and inspiring leadership team that continues to push forward, and we’re pleased to keep supporting that progress.”

Group chief operating officer at Brightstar, William Lloyd-Hayward, added: "Building long-term partnerships has always been a cornerstone of our business and so we are delighted to reaffirm our commitment with OMS as we continue to focus on delivering the best technology platform for our brokers and clients.

"Continuing to work with a specialist partner like Brightstar or Sirius gives brokers and clients access to expertise and relationships that deliver solutions and the best outcomes for clients. Extending our relationship with OMS ensures that improving and simplifying the customer journey and experience in an ever-changing technology and AI era for mortgages is at the heart of our business."

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