Advisers are becoming increasingly focused on transparency, communication and customer outcomes across the property transaction process as market activity begins to stabilise following volatility earlier in the year, conveybuddy has stated.

The conveyancing distributor said that advisers are becoming less willing to "accept opaque pricing structure, hidden additional fees and poor communication" from conveyancing providers, as consumers increasingly view the mortgage and legal process as one connected experience rather than separate services.

conveybuddy’s comments follow the UK residential survey from the Royal Institution of Chartered Surveyors (RICS), which flagged a flatter housing market during April, with buyer demand, agreed sales and new instructions either softening or remaining subdued due to ongoing affordability pressures and economic uncertainty.

The distributor stated that flatter market conditions were placing greater emphasis on service quality, communication and client retention. Meanwhile, advisers are "increasingly scrutinising the conveyancing firms and platforms they choose to work with" as a result of poor communication, unclear pricing or unexpected additional fees.

conveybuddy said this can undermine trust built during the advice process.

Chief executive officer at conveybuddy, Harpal Singh, highlighted that when markets become "less frenetic and activity starts stabilising", advisers become "more focused on the overall client experience".

He concluded: "Consumers do not separate the mortgage process from the legal process in the same way the industry often does. If communication breaks down, if costs suddenly increase or if delays are poorly handled during conveyancing, that frustration often reflects back on the adviser relationship itself.

"That is why transparency has become such a significant differentiator within conveyancing. Advisers are already expected to uphold extremely high standards around fairness and customer understanding across mortgages and protection, so it is entirely reasonable that they expect the same standards from the conveyancing firms and platforms they choose to work with.

"Advisers should absolutely be looking at providing conveyancing advice services alongside mortgages and protection, but they also need to think carefully about the platforms and partners they choose to work with because not every route into conveyancing delivers the same level of transparency, communication or client support."

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